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Mobile Support Technician

Mobile Support Technician

Job ID 
2018-2318
# of Openings 
1
Posted Date 
2/1/2018
Category 
Information Technology
Company 
ARCO/Murray Corporate Services, Inc.
Job Location 
US-MO-St. Louis

More information about this job

Overview

ARCO is a premier, full service design/build general contractor with more than 20 years of experience providing clients with complete project delivery throughout the United States. We are currently searching for a Mobile Support Technician who will manage and troubleshoot mobile devices as well as be responsible for asset management and tracking of all IT equipment and software within our family of construction companies.  If you are ready to take your career to the next level, consider joining our team. Click here to learn more about our amazing benefits!

Responsibilities

Mobile Device Management

  • Configuration and deployment of iOS and android mobile devices as well as mifi/wireless cards with multiple carriers and accounts
  • Account management, including negotiation and bill review with wireless carriers
  • Training and technical support related to software, hardware, and connectivity issues on all mobile devices for end users
  • Research into new devices, apps, and best practices for use on ARCO mobile devices

Asset Management

  • Maintain an accurate inventory of all computers, mobile devices, warranties, and software licenses handled by the IT department
  • Perform monthly reconciliations of software license usage against ownership, track costs, renewals, request cost transfers, and purchase new software licenses as needed
  • Tracking of warranties, expiration dates, and negotiations of renewals
  • Assist in the continued refinement of internal procedures for successful inventory management
  • Purchase and renew software licenses and warranties
  • Assist in tracking costs against appropriate cost centers, and supplying estimated purchase and renewal costs for budgeting purposes

Qualifications

  • Passion for customer service
  • Excellent verbal and written communication skills
  • Highly organized and detail-oriented individual
  • 3-5 years of mobile device configuration and support and/or related asset tracking experience required
  • Experience with cost tracking and reconciliation preferred, but not required
  • Experience with mobile device management platform (Meraki, Mobileiron, etc.) preferred, but not required

 

We offer a competitive benefit package that includes:

  • Tuition Reimbursement
  • 401k
  • Profit Sharing
  • 1 Month Paid Sabbatical after 5 years of employment
  • Medical, Dental, and Vision insurance
  • Yearly bonus potential

 

ARCO is proud to be an equal opportunity employer.